Shipping & Returns

Return Policy

You may return most new, unopened items within 7 days of delivery pick up for a refund. Return shipping is at your expense. We do have a 15% restocking fee on any items that are being returned. The customer is required to get in touch with SMD Audio Customer service staff by either email or phone prior to creating Return.

At our sole discretion after 7 days of delivery or pick up, we do not accept returns unless it has defects in the original manufacturing of your purchased product(s).

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way
  • Within 7 calendar days of the delivery or pick up date (after 7 days no returns are allowed)
  • Must not be a special order or a custom order. (eg. vehicle alternators, custom subwoofers, subwoofer boxes, amplifier plates, etc)
  • Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please e-mail Info@smdaudio.com with photo evidence immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. It is customers responsibility to contact us within 7 days of delivery or pick up date if you intend to RETURN any item back to our store, & to notify us of any incorrect shipment or issue with an order!

Customers are accountable for the expense of returning the items, provided that they are not faulty from the manufacturer or shipper.

Items returned to us AFTER 7 days of delivery or pick up date and WITHOUT contacting us will NOT be refunded. Incorrect shipments or issues with an order WITHOUT contacting us will NOT be refunded. It is important to let us know immediately, for it to be taken care of! Customer is responsible for all shipping costs if seller is not at fault.

  • International return postage is not covered. Buyers will be responsible for all associated costs.
  • International returns will NOT be accepted for the following items: Alternators, Subwoofers, Speakers, Sub-Boxes, Batteries, Amplifiers, Wire (By the foot), Wire Spools, & Sound Deadener.
  • No refunds or returns on orders that were placed with one of the finance options.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
 
To return an item, Sign into account > Click on account > Select "Return Items?" under your order number.
 
If you don't have an account, contact us.

Wiring + wire kits

We do NOT accept returns for "By the foot" orders for ANY brand of wire, including size! Full rolls of wire can ONLY be returned if condition is new unopened and NOT tampered with in any way. We do NOT accept returns for wire kits that have been opened/ tampered with! Kit must be complete and in new condition to receive a replacement/ refund!

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping from the warehouse after you place your order is same day in most cases but if its the holidays or a seasonal rush in most cases its 1 to 3 days, if anything is to come up we will notify you via email or call you.
 
Domestic packages usually arrive in 3 to 7 days, depending on the service, if anything is to happen and your product is shipped contact the service (USPS, UPS, or FedEx first) we cant act as you when an item is shipped to you.
 
International packages may take longer than the 3 - 7 days, depending on location.
 
FREE SHIPPING (to addresses within the 48 continental states) ON ORDERS OF $99 OR MORE WHEN PRODUCTS ARE ADDED TO YOUR CART. (Brands may vary)
 
SUB-BOXES, AMPLIFIERS, BATTERIES, SPEAKERS, & SUBWOOFERS ARE EXCLUDED FROM FREE SHIPPING ON CERTAIN BRANDS.
 
SMD Audio ships throughout the United States, including APO/FPO addresses, Puerto Rico, the U.S. Virgin Islands, American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Marianas Islands, and Palau. Some items that ship from the manufacturer can only be delivered to addresses within the 48 continental states.
 
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
 
If you feel that your current location is not secure and poses a risk of package theft, we recommend considering an alternative delivery address, such as your workplace. Once the package is shipped and confirmed as delivered to your specified address, it becomes a part of your home or homeowners insurance. We encourage you to take this precaution to ensure the safe arrival of your packages.
 
All orders of $200+ will need a signature for delivery. (Brands may vary)
 
Should you observe that your items are being shipped separately, kindly be aware that the majority of items available on our store are stocked in our warehouse. Nevertheless, items that are out of stock in our warehouse will be shipped directly from the manufacturer or a third party. Generally, this does not impact the shipping time, but it may result in a delay of 1 to 3 days for the specific item.

Garage Sale Items

All purchases made on garage sale items are FINAL. Items are sold as they are, with no refunds or returns. Customers are encouraged to thoroughly research garage sale items before making a purchase.

SMD Dealers

Orders are processed and dispatched in the order they are received. If you place an order for SMD Branded Products, please be aware that there may be delays. These items are made to order and could take longer than usual if there are several orders ahead of yours.

For inquiries regarding our turnaround time before placing an order, please reach out to us at Info@smdaudio.com.

Brand Warranty/ Return Policies

Some brands might have warranty and return policies that are different from those of SMD Audio. To follow their policy, please click on the brand listed above.

ROUTE package protection and tracking solutions.

SMD Audio is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Green Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend you use Green Package Protection at checkout.

Route's Green Package Protection helps cover the following instances:

  • Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
  • Photos of the damaged item and packaging are required for damaged shipping issues
  • Shipping issues for packages presumed to be lost (where the status is not "delivered") can be filed at any time. Issue resolution is based on the estimated delivery date for your order which is available when your claim is filed.

If you opt out of the Route Shipping Protection, SMD Audio will not be liable for lost, stolen, or damaged packages beyond the accepted claim amount with the shipping company.

If you experienced an issue with your order, please file a claim with Route’s team here.

Local Pick up Instructions

Pick up/ Return in store: 2160 Bell Ave Suite C, Sacramento, CA 95838
Lobby Hours: 8:00am - 2:00pm (Monday - Friday) (Hours may vary)

Order Cancellation

If you wish to cancel an order you must inform us by submitting a request with the issue being Billing/Order Issue and placing in Subject heading of “Order Cancellation”. Please include your Order ID number in the description. If we receive your order cancellation instruction before we have placed your order in "Shipped" or "Partly Shipped" status, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below. If we receive your order cancellation before we have placed your order in "Shipped" or "Partly Shipped" status, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section above

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).